Service update: Dossium is winding down. New signups are closed; existing accounts remain available during the transition.
Service update
Dossium is winding down active product operations. New customer signups are closed, and customer offboarding is focused on access, data export, availability, security, compliance, and close-out obligations.
New customers
Closed
Dossium is not accepting new customers or self-service signups.
Existing accounts
Available
Customers can continue to sign in while their applicable offboarding window remains open.
Data deletion
Export first
Accounts and project data are scheduled for deletion after the applicable customer offboarding window. Free customers should export before August 1, 2026.
Support focus
Offboarding
Technical work is limited to export, availability, security, compliance, bug fixes, and close-out obligations.
Customer deadlines
Free customers should export before August 1, 2026. Paid customers should follow the direct notice sent to their account; that notice controls the paid access, export, and deletion window. After the applicable customer offboarding window closes, accounts and project data are scheduled for deletion.
What this means
Existing customers can continue using Dossium while their applicable offboarding window remains open. Export before the date that applies to your account. Prospective customers should not start new self-service signups; invite-only access may be used only for specific offboarding or evaluation needs.
Existing paid customers
Paid customers should follow the direct notice sent to their account. That notice controls the paid access, export, and deletion window. Limited offboarding help may include assisted export, data mapping, and neutral migration guidance.
Free customers
Free-tier customers should export before August 1, 2026. Email questions@graphlit.com with your organization name, project name, account email, and a short description of what you need to export. Assisted export is reserved for paid customer offboarding.
Prospective customers
New customer signups are closed. If you were invited for a specific offboarding review, use the instructions you received from our team.
Export scope
Export support is focused on data a customer spent time or money ingesting, extracting, or creating in the product.
Content metadata, project IDs, names, descriptions, source URLs, dates, labels, collections, extracted markdown, text, transcripts, and downloadable source or master files where available.
Conversations, turns, messages, timestamps, linked content IDs, and available model or specification metadata.
Extracted people, organizations, places, events, products, software, categories, labels, and other entity records where available in the product data or export process.
Not included
Embeddings and vector indexes are model-specific, chunking-specific, index-specific, and not generally portable. If you move exported content to another platform, that platform may need to re-chunk and re-embed the exported markdown, text, or source files.
Export paths
Tell us what you need to export, and we will review the request against your account type and offboarding window. Repeated requests may inform additional export tooling.
Email questions@graphlit.com with your organization name, project name, account email, and a short description of what you need to export. We will review the request against your account type and offboarding window.
Existing paid customers with export or migration concerns can contact our team during their applicable customer offboarding window. Support may include assisted export, data mapping, and neutral migration guidance for another platform selected by the customer.
If multiple customers need the same export workflow, we may use those requests to prioritize additional export tooling during customer offboarding.
Questions
Email us with account, offboarding, or data export questions. Include your organization name, project name, account email, and a short description of the request.